Terms of Service

By creating a BatchPro account, clicking "I agree", or continuing to use the platform, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are registering on behalf of a coaching centre or organisation, you represent that you have the legal authority to bind that organisation to these terms. If you do not have that authority, do not use BatchPro on their behalf.

BatchPro is a cloud-based SaaS platform that provides coaching centres with tools for:

• Student management — admissions, profiles, academic history, and performance tracking
• Fee management — invoicing, payment tracking, receipt generation, and due reminders
• Attendance tracking — class-wise, subject-wise, and monthly attendance reports
• Parent communication — WhatsApp notifications, fee alerts, and progress updates
• Test & result management — mark entry, grade-sheet generation, and performance analytics
• Staff management — teacher profiles, class assignments, and payroll logging
• BatchPro Listing (student-facing portal) — public discovery page for your coaching centre

We may add, modify, or discontinue features at any time. We'll give you at least 30 days' notice before removing a core feature you depend on.

When you register, you receive a unique subdomain (e.g., yourcentre.batchpro.in) and a master admin account. You are responsible for:

• Keeping your login credentials confidential. Do not share your master admin password with anyone.
• All activity that occurs under your account, whether authorised by you or not.
• Immediately notifying us at [email protected] if you suspect unauthorised access.
• Providing accurate registration information and keeping it up to date.

Sub-accounts for teachers and staff inherit only the permissions you grant them. You may revoke sub-account access at any time from the admin dashboard.

BatchPro is built for legitimate coaching centre operations. You agree not to use the platform to:

Violations may result in immediate suspension without a refund. We reserve the right to investigate suspected misuse and cooperate with law enforcement if required.

You grant BatchPro a limited, non-exclusive licence to store, process, and display your data solely as required to operate the platform. This licence ends when your account is closed.

Data portability: You can export all your data at any time in CSV format from the admin dashboard — no support ticket required.

You are responsible for ensuring that the data you enter about students and parents has been collected with appropriate consent under DPDPA 2023, and that it is accurate and kept up to date.

BatchPro offers the following subscription options:

All prices are inclusive of applicable GST. Invoices are auto-generated on every billing cycle and emailed to the admin email on your account.

Refund policy: Subscriptions are non-refundable once a billing cycle has commenced. However, if you experience prolonged downtime attributable solely to us (beyond our SLA threshold), you may be eligible for a pro-rated credit — see Section 7.

Failed payments: If a payment fails, we will retry twice over 7 days and notify you by email and WhatsApp. After 7 days of a failed payment, your account will be suspended (read-only access) until payment is resolved. Data is retained for 30 days from suspension.

We commit to 99.5% monthly uptime for the BatchPro platform, measured on a rolling 30-day basis and excluding planned maintenance windows.

The SLA does not cover downtime caused by: third-party service failures beyond our control, your network or device issues, or events constituting force majeure (natural disasters, national grid failures, etc.).

The BatchPro platform — including its software, design, logos, copy, and underlying technology — is the exclusive intellectual property of BatchPro and is protected under Indian copyright, trademark, and trade secret law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for your own coaching centre management during your active subscription.

Feedback or suggestions you share with us may be used by BatchPro to improve the product without any obligation to compensate you.

You may cancel your subscription at any time from the admin dashboard or by contacting us. Cancellation takes effect at the end of the current billing period. You will continue to have full access until then.

We may suspend or terminate your account with immediate effect and without prior notice if:

• You materially breach these Terms of Service
• Your payment is overdue by more than 30 days after our retry period
• We are required to do so by law or a court order
• Continued access poses a security risk to other users

In all other cases (e.g., service discontinuation on our part), we will provide at least 60 days' written notice, during which you can export your data. After account closure, data is permanently deleted within 90 days.

BatchPro is provided on an "as is" basis. While we work hard to maintain uptime, security, and accuracy, we do not make warranties that the platform will be error-free or uninterrupted at all times.

To the maximum extent permitted by Indian law:

• BatchPro's total cumulative liability to you shall not exceed the subscription fees you paid in the preceding 12 months.
• We are not liable for indirect, incidental, or consequential damages arising from your use of the platform (e.g., lost revenue, data loss caused by your own actions).
• We are not liable for actions taken by third-party integrations or payment processors.

We may update these Terms of Service from time to time to reflect changes in the law, our services, or our business practices.

For material changes (pricing, data rights, liability), we will notify you at least 30 days in advance via email and an in-app notice. Continued use of BatchPro after that period constitutes acceptance of the updated terms.

For minor changes (typo fixes, clarifications), we will update the "Last updated" date without individual notice.

These Terms are governed by the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

Before initiating formal proceedings, we encourage you to contact us at [email protected]. We will make a good-faith effort to resolve any dispute informally within 30 days.

For questions about these Terms, billing disputes, or legal enquiries: